Terms of service
Overview
By visiting our website and placing an order with The Veloura Studio, you agree to the following terms and conditions. Please read them carefully before making a purchase.
General The Veloura Studio is an online store selling plush toys and related products. We reserve the right to update or change these terms at any time. Continued use of our website after any changes means you accept the updated terms.
Eligibility By placing an order, you confirm that you are at least 18 years old, or that you have permission from a parent or guardian to make a purchase.
Products We do our best to display our products as accurately as possible. However, colours and sizes may vary slightly due to screen settings and manufacturing differences. We reserve the right to limit quantities or discontinue products at any time.
Pricing All prices are listed in the currency shown at checkout. We reserve the right to change prices at any time. The price you pay is the price shown at the time of your order being placed.
Orders By placing an order, you are making an offer to purchase a product. We reserve the right to refuse or cancel any order at our discretion, for example in cases of pricing errors, suspected fraud, or items being out of stock. If your order is cancelled, you will receive a full refund.
Payment We accept major payment methods as shown at checkout. All payments are processed securely. We do not store your payment details.
Returns & refunds Our return and refund terms are outlined in our Return & Refund Policy. By placing an order you agree to those terms.
Intellectual property All content on The Veloura Studio website, including images, logos, and text, is the property of The Veloura Studio and may not be copied, reproduced, or used without our written permission.
Limitation of liability To the fullest extent permitted by law, The Veloura Studio will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability to you will not exceed the amount you paid for your order.
Governing law These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact us If you have any questions about these terms, please contact us at support@thevelourastudio.com. We aim to respond within 1–2 business days.