Refund policy

Return & Refund Policy

The Veloura Studio 

 Applies to all orders

We want you to love your order. If something isn't right, we're here to help. Please read below to understand how returns and refunds work for our store.

Return window You have 30 days from the date of delivery to request a return. Items must be unused, in their original packaging, and in the same condition as received. Please contact us before sending anything back.

Returns are free for damaged or incorrect items. 

Eligible reasons for a return or refund

Item arrived damaged or defective Wrong item received Item significantly not as described Change of mind (unused and in original packaging) Non-returnable items

Items returned after 30 days of delivery Items that have been used, washed, or damaged by the customer Sale or final-sale items (if clearly marked at time of purchase) Refund process

Contact us — Email us at support@thevelourastudio.com with your order number and photos of the issue within 30 days. We'll review — We aim to respond within 1–2 business days with a resolution. Refund issued — Approved refunds are processed within 5–10 business days back to your original payment method. Lost or delayed orders If your order hasn't arrived within the estimated timeframe, please contact us. We'll investigate with the carrier and offer a replacement or full refund if the item is confirmed lost.

Cancellations Orders can be cancelled within 24 hours of being placed for a full refund. After 24 hours, your order may already be processed and we cannot guarantee cancellation.

Questions? For any questions about your order, returns, or refunds — reach out to us at support@thevelourastudio.com. We're happy to help.