Contact information
Contact Us
We're here to help
Get in touch Have a question about your order, a product, or anything else? We'd love to hear from you. Reach out to us and we'll get back to you as soon as possible.
Email support@thevelourastudio.com
We aim to respond to all enquiries within 1–2 business days. Please include your order number in your message if your question is about an existing order — this helps us help you faster!
Order issues If your item arrived damaged, you received the wrong product, or your order hasn't arrived, please email us with:
- Your order number
- A description of the issue
- A photo if applicable
We'll get it sorted for you as quickly as we can.
Business hours Our support team is available Monday to Friday, 9am – 6pm (GMT). Emails received outside of these hours will be replied to on the next business day.